Went to Barnes & Noble the other day to pick up a copy of Bobby Fischer teaches chess, a partial inspiration for a speech I gave Saturday night. Found it, went to the register, and suddenly remembered I wanted another book - the One Minute Millionaire. I told the cashier if she could have someone get that for me quickly.
Her response? I can't leave here, I can't talk to anyone, but I could go back to the Customer Service desk (in the middle of the store) and they would gladly help. I told her if she helped me, it'd be an automatic extra sale. There was NO ONE behind me.
Her response? "Do you have a rewards card". I replied in the negative, and she asked if I wanted one.
My response? Why would I want one if she can't get me a darn book?
Sheesh - where is the world going?
Monday, June 16, 2008
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